1. Social Work: An Overview -- 2. Direct Practice: Domain, Philosophy, and Roles -- 3. Overview of the Helping Process -- 4. Operationalizing the Cardinal Social Work Values -- 5. Relationship-Building Skills: Communicating with Empathy and Authenticity -- 6. Verbal Following, Exploring, and Focusing Skills -- 7. Eliminating Counterproductive Communication Patterns -- 8. Multidimensional Assessment -- 9. Assessing Intrapersonal and Environmental Systems -- 10. Assessing Family Functioning in Diverse Family and Cultural Contexts -- 11. Forming and Assessing Therapeutic Grotips -- 12. Enhancing Motivation with Involuntary and Ambivalent Clients -- 13. Negotiating Goals and Formulating a Contract -- 14. Planning and Implementing Change -- Oriented Strategies -- 15. Enhancing Clients' Problem Solving, Social Skills, Assertiveness, and Stress Management -- 16. Modifying Environments, Developing Resources, and Planning -- 17. Enhancing Couple and Family Relationships -- 18. Intervening in Therapeutic Groups -- 19. Additive Empathy, Interpretation, and Confrontation -- 20. Managing Individual, Family, and Organizational Barriers to Change -- 21. The Final Phase: Termination and Evaluation -- Appendix: The NASW Code of Ethics
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